1 job found for customer service

A manufacturing business to the East of Leeds City Centre has a new permanent opportunity for a Customer Service Manager to lead the team.The Customer Service Manager will be responsible for managing the customer service team and dealing with enquiries in person, whilst developing customer service standards. You'll lead the team to effectively deal with issues relating to service, delivery or condition of the products and drive profitability.Duties of the role include: *Working with the Sales Team to incorporate plans to increase customer satisfaction.*Maintain delivery of excellent customer service through fast and accurate processing of orders*Communicating with customers through various channels*Take responsibility for customer portfolios, dealing with all associated aspects of service management.*Lead, mentor and develop the Customer Service Executives*Build and maintain worthwhile business relationships with clients by providing a prompt and accurate service*Provide training on best practices to other members of the Customer Service team*Carry out regular appraisals and personal development plansThe business is looking for someone with a skillset and profile that includes:*Excellent Communication skills - both written and verbal.*Leadership experience.*Good organisational skills with the ability to manage and prioritise a busy and varied workload.*A problem solver and proactive thinker.*Flexibility and excellent attention to detail*An ability to work calmly under pressure.*Good working knowledge of MS Office software including Excel and Word.*Experience of building relationships and liaising with stakeholders.*A high degree of accuracy and attention to detail*Enthusiastic, committed and flexible to the demands of a fast-paced business experiencing a significant amount of changeOn offer is a competitive salary and benefits package as well as the chance to join a progressive, expanding company that can provide excellent career and personal development opportunities.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.